Terms of service

Terms of Service

Last updated: March 12, 2026

Welcome to Velonara. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website and services (the "Services"), you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

1. General Terms

By accessing or using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use the Services.

To access certain features of our Services, you may need to create an account. You agree to provide accurate, complete, and current information, and to update this information as necessary. You are solely responsible for maintaining the confidentiality of your account and password and for all activities under your account.

2. Products and Services

We have made every effort to accurately display our products and services on the website. However, we do not guarantee that the appearance or quality of the products will meet your expectations, as colors, designs, and appearance may vary due to screen settings, device types, or lighting conditions.

We reserve the right to modify, update, or discontinue products or services without notice. All descriptions, prices, and availability of products are subject to change at any time without prior notice.

3. Orders and Payments

When you place an order, you are making an offer to purchase products from us. We reserve the right to accept or decline your order for any reason at our discretion. Your order will be confirmed once we process your payment and send you an order confirmation email.

You agree to provide accurate, complete, and current billing information for all purchases made through the Services. You are responsible for ensuring that your payment method is valid, and for the timely payment of all charges.

4. Shipping and Delivery

We are not responsible for delays caused by shipping carriers, customs processing, or other unforeseen events. All delivery times are estimates, and we do not guarantee exact delivery dates. Shipping costs are calculated at checkout, and we offer fixed shipping fees and free shipping on orders over $30.

Once products are transferred to the carrier, the title and risk of loss pass to you.

5. Returns and Refunds

You may return products within 30 days of receipt, in accordance with our Return and Refund Policy. To start a return, please contact our customer service team at MartinAdkins7642@hotmail.com. Returned items must be in their original condition, unworn, and unused.

Refunds will be processed according to our policy. If you receive a defective or damaged product, please contact us immediately to resolve the issue.

6. Account and Password Security

You are responsible for maintaining the security of your account and password. You agree to notify us immediately of any unauthorized use of your account or password. We will not be responsible for any loss or damage resulting from your failure to comply with this section.

7. Intellectual Property

All content on the website, including logos, trademarks, text, images, and product descriptions, is the property of Velonara or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or otherwise use any of the content from our website without prior written consent.

8. Prohibited Uses

You agree not to use the Services for unlawful purposes, including:

  • Violating any laws or regulations

  • Infringing upon intellectual property rights

  • Engaging in fraudulent activity

  • Uploading harmful content, including viruses or malware

  • Attempting to bypass security measures or interfere with the functioning of the website

We reserve the right to suspend or terminate your account if we believe you have violated these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Velonara is not liable for any damages resulting from the use of the Services, including but not limited to direct, indirect, incidental, special, punitive, or consequential damages.

In no event shall our liability exceed the total amount paid by you for the products or services involved in the claim.

10. Disclaimers

The Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.

We do not guarantee the accuracy, completeness, or reliability of any content on the website.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. You are responsible for reviewing these Terms periodically to ensure you are aware of any updates.

By continuing to use the Services after the posting of any changes, you agree to be bound by the revised Terms.

12. Governing Law

These Terms will be governed by and construed in accordance with the laws of the state or jurisdiction in which Velonara is based. Any disputes will be resolved in the appropriate courts located within the jurisdiction where the company is headquartered.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: MartinAdkins7642@hotmail.com